Refund policy

Return & Exchange Policy

We want you to be happy with your purchase. Please review our return guidelines below:

• Eligible Products: Some of our products are eligible for return or exchange within 14 days of delivery.

• Condition: Items must be returned unused, in their original packaging, and in the same condition as received.

• Exclusions: Certain items may not be eligible for return due to hygiene, customisation, or promotional reasons.

• Process: To initiate a return or exchange, please contact us at alexlyuuu@outlook.com with your order details.

• Shipping Costs: Unless the item is faulty, customers are responsible for return shipping costs.

We will do our best to resolve any issues quickly and ensure you are satisfied with your shopping experience.